Call Centre Operator Job Description
Do you need to hire an expert Call Centre Operator in Sydney, Melbourne, or Brisbane? Or are you a Call Centre Operator looking for your next job opportunity?
WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment and we can assist you with what you need. Contact us today and speak to a WOWzer for a complete hiring consultation or to gain more insight into Call Centre Operator roles available right now.
Position: Call Centre Operator
A Call Centre Operator is responsible for receiving and handling inbound telephone calls about customer services. They are required to be professional, well-spoken and able to convey the company message over the phone with ease. Call Centre Operators are there to assist and they do so with efficiency – they are integral to the sales function of a business.
Duties & Responsibilities:
- Answering incoming calls and making outgoing calls.
- Reading and responding to emails, chats and messages.
- Assisting customers with their enquiries.
- Escalating to a more senior team member when required.
- Transferring customers to different departments.
- Coaching junior members of staff.
- Creating interest in goods and services.
- Resolving complaints and minimising lasting negative feelings regarding good or service.
- Updating database or software with customer information.
- Organising invoices, receipts, products and information kits to be sent to customers.
